Sous La Face, (“Sous La Face,” “we,” “us,” or “our”) respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to our website and to our studios in Toronto (Yorkville) and West Hollywood, Los Angeles.
Information we collect
We collect information you provide directly and information collected automatically when you use our website.
Information you provide
- Contact details such as your name, email address, phone number, and mailing address
- Booking and appointment information, including treatments selected and visit history
- Membership and billing information processed through our booking and payment providers
- Health and skin information you choose to share so we can deliver treatments safely
- Messages you send us by email, contact form, or when you sign up for our newsletter
Information collected automatically
- Device and browser information, IP address, and general location
- Pages visited, referring links, and how you interact with the site
- Cookies and similar technologies, described in our Cookie Policy
How we use your information
- To schedule, confirm, and manage your appointments and memberships
- To process payments and maintain your account
- To deliver treatments safely based on the health information you share
- To respond to your questions and provide customer support
- To send you updates, offers, and newsletters where you have opted in
- To improve our website, services, and studio experience
- To meet legal, tax, and regulatory obligations
How we share your information
We do not sell your personal information. We share it only as needed with:
- Service providers who help us operate, such as our booking platform, payment processors, email and analytics providers.
- Professional advisors, such as accountants and lawyers, where necessary
- Authorities or third parties where required by law, or to protect our rights, safety, and property
- A successor entity in the event of a merger, acquisition, or sale of assets
Health information
Some treatments require information about your skin, medical history, and current wellbeing. We use this information only to provide treatments safely and to advise on suitability. Access is limited to the practitioners and staff who need it. Treatments provided by our esthetician team are esthetic services and are not a substitute for medical care.
Cookies & analytics
We use cookies and similar technologies to run the site, remember your preferences, and understand how the site is used. You can manage cookies through your browser settings. For details, see our Cookie Policy.
Data retention
We keep your personal information for as long as needed to provide our services, maintain your account and treatment history, and meet legal and financial obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Your rights & choices
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, and to withdraw consent or opt out of marketing.
- Canada: Our handling of personal information is subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You may request access to or correction of your information.
- California: California residents may have rights under the California Consumer Privacy Act, including the right to know, delete, and opt out of the sale or sharing of personal information. We do not sell personal information.
- Marketing: You can unsubscribe from marketing emails at any time using the link in each message.
To exercise any right, contact us using the details below. We will respond within the timeframe required by applicable law.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under 16 . If you believe a child has provided us information, please contact us.
Changes to this policy
We may update this policy from time to time. The updated version will be posted here with a new effective date. Significant changes will be communicated where required.
Contact us
Questions about this policy or your information can be directed to:
Sous La Face, Toronto (Yorkville): 110 Scollard Street, Toronto, ON. hello@souslaface.com , 416.901.2340
Sous La Face, West Hollywood: 8608A W Sunset Boulevard, West Hollywood, CA. la@souslaface.com , 310.925.3312
