Your appointment time is reserved just for you. At Sous La, we understand that life happens. If you need to cancel or reschedule, we kindly ask for at least 24 hours' notice so we can offer your spot to another client.

Cancellation & Rescheduling Guidelines:

• 24+ hours in advance: No charge. We’ll happily help you find a new time that works for you.
• Less than 24 hours’ notice: A fee of 50% of the treatment cost may be charged.
• Less than 3 hours’ notice or no-shows: The full 100% of the treatment cost will be charged.

Treatment Packages:

• If you change your mind about a treatment package, your deposit is fully refundable with at least 24-hours' notice before your first appointment.

To secure your appointment, a valid credit card is required at the time of booking. Any applicable fees for late cancellations or missed appointments will be charged to the card on file.

At Sous La, we want every visit to be exceptional—and that means giving you the full experience you deserve. We understand that traffic, subways, kids, work and life in the city don’t always run on schedule. If you're running late, please call or text us as soon as possible to let us know.

Here's what you can expect upon arrival:

• If you're late, we’ll do our best to accommodate you, but your service may need to be shortened to stay on time for our next guests.
• In some cases, especially with time-sensitive treatments that require numbing time or multiple passes, we may need to reschedule your appointment to ensure you receive the full experience you booked for.
  

Please note: If your arrival time affects our ability to perform the service and we are unable to proceed, this may be treated as a last-minute cancellation, and applicable fees may apply in line with our cancellation policy.

We appreciate your understanding and always aim to provide the highest quality of care.