Do I need a consultation? I’ve received this treatment before!
Yes! We recommend that every new client meets one-on-one with our providers to ensure that this treatment is right for you. It also helps us get to know each other!
During your complimentary consultation our providers will discuss your aesthetic goals, concerns and current skincare routine. From there, they will create a custom treatment plan specifically targeting your areas of concern.
Do I need to make a deposit for my treatment?
Some treatments require a $200 refundable when booking treatment packages. If you have changed your mind about your treatment package, your deposit is refundable within 24 hours notice prior to your first appointment. If a treatment package is cancelled with less than 24 hours notice, 50% of the deposit will be refunded to you.
Do I need to put a credit card on file?
Like most appointment-based services, we require a credit card to secure your appointment. This card will not be charged unless there is a missed appointment without notice. Following which, a fee of $75 will be charged to the credit card on your account.
What is your cancellation policy?
Your appointment time is reserved just for you. Sous La understands that the hustle and bustle of everyday life means that you may not be able to make your appointment. See our cancellation policy here.
What is your policy for late appointments?
At Sous La, we want every visit to be exceptional—and that means giving you the full experience you deserve. We understand that traffic, subways, and life in the city don’t always run on schedule. If you're running late, please call or text us as soon as possible to let us know.
Here's what you can expect:
- If you're late, we’ll do our best to accommodate you, but your service may need to be shortened to stay on time for our next guests.
- In some cases, especially with time-sensitive treatments, we may need to reschedule your appointment to ensure you receive the full experience you booked for.
Please note: If your arrival time affects our ability to perform the service and we are unable to proceed, this may be treated as a last-minute cancellation, and applicable fees may apply in line with our cancellation policy.
What is your return policy for products?
Unopened products can be returned within 30 days of purchase for a full refund. Returns will be returned on the original method of payment and the receipt or proof of purchase on your account in our system. Products must be unused, undamaged and in their original packaging and/or with the original tags attached. Sales are final on all gift cards and sale/promotional items.
